Terms and Conditions

Heart of Nature Apothecary: Terms And Conditions
By visiting this website and or purchasing one of the goods offered on this website, you automatically agree with the following User Agreement.

Medical Disclaimer

No claims are made as to any medicinal value of any product available or suggested on this website. The information presented here is about traditional uses of herbs, and is intended for educational purposes only. It is not intended to diagnose, treat, cure, or prevent any diseases or medical conditions. We recommend consulting a qualified health professional for therapeutic advice.

Use of this Webpage

You acknowledge and warrant that any information you may post, transmit or submit to this webpage does not: (i) infringe on your rights; (ii) infringe on a third party’s rights, specifically but not limited to any intellectual property rights, or any other confidential or proprietary right; and (iii) constitute a criminal offence or give rise to civil liability. Additionally, you acknowledge and warrant that you will not knowingly post, transmit or submit any information that will cause damage to either the webpage or to any other user. Your rights with regard to accessing this webpage may be terminated or restricted at any time at the sole discretion of Heart of Nature Apothecary. Heart of Nature Apothecary is not required to give you advance notice or explanation for the termination. This termination shall be in addition to any other rights that Heart of Nature Apothecary may choose to enforce.


Although all information on this website was composed with the highest care, Heart of Nature Apothecary can never be held responsible for any mistakes, typos, or other errors that may be presented on this website. Please contact us, if you find any discrepancies in the information presented here. Prices subject to change without notice but normally hold until next years’ pricelist. Prices do not include shipping.

Refund Policy

We can only refund products that were defective or damaged on arrival. Please contact our Customer Support with photographic evidence of the defects or damage within 7 days of delivery. If any of our products do not meet your expectations, we want to know. As such, please contact us via our contact page, and please include your order number and a description of the reason for the return. We will gladly exchange or refund your purchase within thirty (30) days of receipt of the returned merchandise. Please note that refunds will only be issued to the same credit card that was used for the original purchase.


Up to 5kg weight, we use Australia Post Express Post satchels for both national and international orders, unless you choose to use express postage. Packages are generally dispatched within 2 working days after receipt of payment and are shipped via Australia Post. Shipping fees include handling and packing costs. You have the option of requesting at additional charge insurance and or registered post. The estimated time of the arrival of your product should be considered as an estimate only, and Heart of Nature Apothecary will not be responsible for any damages due to delays in shipping. Charges for shipping will be listed when you purchase the product from this webpage. You are responsible for all shipping related taxes, and you agree to comply will all export laws of Australia that apply to the products purchased or received under this Agreement. Heart of Nature Apothecary uses a Australia Post shipping service to ship its products. As such, Heart of Nature Apothecary will not be liable for any loss, damages (direct or indirect) or expense due to shipping. Title and risk of loss shall pass to you at the moment the product that you have purchased is transferred to the Australia Post shipping service.

Privacy Policy

All customer details are considered private and confidential, and will never be sold, traded or given to any third party. Please read our privacy policy.


Payment required prior to shipment of goods.


All payments go through a 256bit encrypted SSL secured connection. When making a purchase make sure there is a padlock displayed near the address of this website in your browser. Clicking the padlock will display the SSL certificate of our website and should always confirm the postal address of Heart of Nature Apothecary. This ensures your payments are secure.

Customer Account

You are responsible for maintaining the security of your customer account on this webpage. Should any charges or damages occur due to your not taking reasonable care of your customer account or password, you agree that you will be held solely responsible.

Copyrights and Trademarks

All materials displayed or otherwise accessible through this website are owned by Heart of Nature Apothecary and third party content suppliers, and are protected under the applicable copyright and trademark laws of Australia and elsewhere. You hereby agree not to print, copy, reproduce, publish, transmit, distribute or make any other similar use of the contents of this website, including, but not limited to, the text, graphics, audio and visual content, and code. Notwithstanding the above, you may access this website and make a single copy of the material for your personal, non-commercial use. You may also use the links provided to share this content on the relevant social media. Nothing in this Agreement shall be construed as granting you a license for anything other than your personal use.


This webpage may contain links to other webpages that are operated by third parties, and are not under the control of Heart of Nature Apothecary. Heart of Nature Apothecary  is not responsible for,  and expressly excludes all liability with relation to these linked webpages which you access at your own risk, and Heart of Nature Apothecary  makes no representations, warranties or conditions concerning the linked webpages or their contents.

Deanna Kiger
Owner Heart of Nature Apothecary
Limpinwood, NSW